Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and UMGAR LLC, a New York limited liability company, doing business as Setvélo (“Setvélo,” “we,” “us”). By creating an account or using setvelo.com or the Setvélo app, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Setvélo. If you use Setvélo on behalf of a business, you represent that you are authorized to bind that business, and “you” includes that business.

Please read the Dispute resolution section carefully — it requires most disputes to be resolved by binding individual arbitration and waives class actions, subject to your right to opt out.

What Setvélo is

Setvélo is an online marketplace that connects people booking live entertainment (“bookers” — businesses and event hosts) with performers (“artists”). Setvélo provides the platform, tools, and, where available, payment rails. When a booking happens, the agreement to perform is solely between the booker and the artist. Setvélo is not a party to that agreement, and is not an employer, agent, manager, or representative of either side, nor a promoter or producer of any event. Artists are independent professionals, not employees or contractors of Setvélo.

Setvélo is not a bank, money transmitter, escrow agent, or financial-services provider. All payments are processed by our third-party payment processor, Stripe; Setvélo does not hold, lend, or transmit funds on its own behalf.

Eligibility and accounts

• You must be at least 18 years old to use Setvélo.
• Keep your account information accurate and your sign-in email under your control.
• You are responsible for all activity on your account.
• Notify us promptly at support@setvelo.com if you suspect unauthorized use.

Your content

You keep ownership of what you post — profiles, photos, reels, gig posts, messages, and reviews (“Your Content”). You grant Setvélo a worldwide, non-exclusive, royalty-free license to host, store, display, reproduce, and distribute Your Content as needed to operate, improve, and promote the marketplace (for example, showing your public profile to potential bookers). You represent that you own or have the rights to Your Content and that it does not infringe anyone else’s rights. Keep reviews honest and based on real bookings. If you send us feedback or suggestions, we may use them without any obligation to you.

Bookings, payments, and fees

• A booking is formed when both sides agree on a price and confirm it on the platform, together with the booking agreement shown at confirmation (including the artist’s cancellation policy and technical rider).
• When payments are enabled, they are processed by Stripe, and your use of payments is also subject to Stripe’s terms. We never see or store your full card number. The standard model: the booker pays a deposit (25% of the agreed price) plus a 2% processing fee at booking, and the balance after the event; Setvélo’s service fee is 10% of the agreed price, deducted from the artist payout. Fees are shown before you confirm and may change with notice.
• Cancellations and refunds are handled per the artist’s cancellation policy (flexible, moderate, or strict) shown on their profile and in the booking agreement. Disputes about whether a performance met expectations are between the booker and the artist.
• You are responsible for your own taxes on amounts you earn or pay through Setvélo.
• Keeping negotiation and payment on the platform is what powers verified track records and both sides’ protection. Circumventing the platform to avoid fees on a booking that originated here may lead to account termination.

No background checks; your responsibility; assumption of risk

Setvélo does not employ, and is not responsible for, any booker or artist. We do not conduct background checks or criminal-history screening, and we do not verify the identity, qualifications, licensing, insurance, or statements of any user unless we expressly say otherwise. You are responsible for your own decisions about whom to book, work with, or meet.

Bookings often lead to in-person events and interactions. You understand and agree that you interact with other users, and attend or perform at events, at your own risk. To the fullest extent permitted by law, you release UMGAR LLC and its owners, members, and staff from any claims, damages, or injuries arising out of your interactions with other users, any event, or any dispute between bookers and artists, whether online or offline.

Acceptable use

You agree not to: use Setvélo for anything unlawful; harass, threaten, or defraud anyone; post fake profiles, fake reviews, or content you do not have the rights to; spam or solicit users for unrelated purposes; scrape, reverse-engineer, overload, or interfere with the service; or bypass its security or fees. We may remove content, or suspend or terminate accounts, that violate these Terms or put users at risk.

Intellectual property and copyright (DMCA)

The Setvélo name, logo, and the site and app (other than Your Content) are owned by UMGAR LLC and protected by intellectual-property laws; we grant you a limited, revocable license to use them only to use the service.

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. If you believe content on Setvélo infringes your copyright, email a notice to support@setvelo.com with the required details (identification of the work and the material, your contact information, a good-faith statement, and your signature). We may remove infringing content and will terminate repeat infringers.

Disclaimers

Setvélo is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, secure, or error-free, and we do not vouch for or guarantee any booker, artist, event, or the outcome of any booking. Reviews and track records reflect other users’ experiences, not our endorsement.

Limitation of liability

To the fullest extent permitted by law, UMGAR LLC and its owners, members, and staff will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, or for any dispute, injury, or loss arising between bookers and artists. Our total liability for any claim arising out of or relating to Setvélo will not exceed the greater of $100 or the total fees you paid to Setvélo in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

Indemnity

You agree to defend, indemnify, and hold harmless UMGAR LLC and its owners, members, and staff from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of Your Content, your use of Setvélo, your bookings or events, your breach of these Terms, or your violation of any law or the rights of any third party.

Dispute resolution

• Talk to us first. If you have a dispute with us, contact support@setvelo.com and give us 30 days to try to resolve it.
• Binding arbitration. If we cannot resolve it, you and UMGAR LLC agree that any dispute arising out of or relating to these Terms or Setvélo will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court — except that either party may bring an individual claim in small-claims court. The arbitration may take place in New York, or by phone or video, or as the rules otherwise allow.
• Class-action waiver. Disputes will be arbitrated only on an individual basis. You and UMGAR LLC waive any right to bring or take part in a class, collective, or representative action.
• Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@setvelo.com with your name and account email. If you opt out, the Governing law section below applies instead.

This section applies only to the extent allowed by applicable law.

Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. To the extent any dispute is not subject to arbitration, it will be resolved exclusively in the state or federal courts located in New York, and you consent to their jurisdiction.

Termination and changes

• You may stop using Setvélo at any time. We may suspend or terminate your access if you violate these Terms or to protect the service or its users.
• Provisions that by their nature should survive — including content licenses for prior use, disclaimers, limitation of liability, indemnity, and dispute resolution — survive termination.
• If we make material changes to these Terms, we will update this page and the date above and give reasonable notice; continued use after the changes take effect is acceptance.

General

These Terms and the Privacy Policy are the entire agreement between you and UMGAR LLC about Setvélo. If any provision is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them, including to a successor or in connection with a merger or sale of the business. We are not liable for delays or failures caused by events beyond our reasonable control. You agree that we may provide notices and communications to you electronically, including by email and through the service.

Contact

Questions: support@setvelo.com.